Support Consultant - Conveyancing

Occupations

Paralegal - Legal: Conveyancing, Litigation, Collections, Commercial, General, Estates, Legal Researcher

Job Description

 

Conveyancing Secretaries (EE)

 

Tired of doing the same work day in and day out?  Well, look no further. A vacancy has become available in our Customer Service Centre for a Support Consultant. 

 

 The Korbitec Support Consultant role is dedicated to supporting the users of our range of software products.  The management of all requests / support calls handled with the goal of ensuring that all requests / support calls are resolved quickly and effectively with a minimum number of calls requiring handover or escalation thereby ensuring client and management satisfaction.

 

 

Besides their expertise, they are known for their friendly attitude, helpful manner and efficiency.

 

 Requirements:

·         Matric

·         Good working knowledge of Windows and MS Office

·         Excellent telephone manner and communication skills

·         Candidates with a passion for providing efficient, prompt and reliable customer service through personalised attention, sound communication and exceeding all reasonable expectations

·         Candidates with a minimum of 5 years experience in all aspects of Conveyancing (essential)

·         Candidates with the ability to grasp and understand technical concepts

 

 

Duties and Responsibilities:

·         Customer Care

·         Support via phone, email and remote support

·         Support calls / request logging

·         Communication with colleagues, clients, management and Specialists

 

Personal Strengths:

·         Confident and friendly

·         Able to use initiative

·         Flexible with a positive attitude

·         Strong sense of urgency - essential

·         Fluency in English and Afrikaans

·         Methodical and clear-thinking

·         Able to work under pressure

·         Self discipline

·         Quick learner and comfortable in dynamic IT environment

·         Good time management skills

·         Ability to impart knowledge

·         A team player

 

 

Closing Date: 07 May 2012

 

Website: www.korbitec.com

 

Email your detailed CV to jobscsc@korbitec.com and quote in the subject line: Support Consultant - Conveyancing

Job Requirements

Est. Start Date

07 May 2012